top of page

Shipping & Returns Policy

​

Effective Date: June 26, 2025

​

At Tait Heritage Farms Ltd, we take pride in delivering quality farm-raised products and unforgettable event experiences. This Shipping & Returns Policy outlines how we handle deliveries and what you can expect if something goes wrong.

​

Shipping Policy

​

Shipping Area

We currently ship farm products across Canada only.

 

Order Processing

  • Orders are typically processed within 2–5 business days.

  • Orders are shipped frozen, with insulated packaging to maintain product integrity.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Carriers

We use trusted third-party carriers (e.g., Canada Post, FedEx, Purolator) based on your location and shipping method.

 

Shipping Costs

  • Shipping costs are calculated at checkout based on destination and order size.

  • Free or discounted shipping promotions may apply from time to time.

 

Delivery Issues

If your order is delayed, damaged, or missing:

We are not responsible for delays caused by the carrier, weather, or incorrect address details provided at

checkout.

​

Returns Policy

​

Farm Products

Due to the perishable nature of our products:

  • All food sales are final.

  • We do not accept returns or exchanges on meat or other frozen goods.

If your order is damaged, incomplete, or incorrect, please contact us within 48 hours of receipt so we can make it right.

 

Event Tickets

  • Tickets to events hosted by Tait Heritage Farms are non-refundable unless the event is cancelled by us.

  • In the event of cancellation, you may choose a refund or a transfer to a rescheduled date.

  • Ticket transfers to another guest may be permitted—please contact us in advance.

​

Incorrect or Damaged Orders

If we make a mistake or something arrives damaged, we’ll work with you to find a fair solution. Options may include:

  • Replacements (if available)

  • Store credit

  • Partial or full refunds (for qualifying issues)

Please email us at info@taitheritagefarms.ca with your order number and a brief description of the issue.

​

Questions?

​

We’re here to help.

 

Tait Heritage Farms Ltd

Email: info@taitheritagefarms.ca

Website: www.taitheritagefarms.ca

bottom of page